Terms of Use

These Terms govern your use of heybuddy.chat, operated by Harikalp AI Labs Pvt Ltd (“HeyBuddy”). By using the service, submitting an enquiry or verifying your phone number, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.

The service

HeyBuddy is an online classifieds portal for home interiors. Homeowners post their requirement, and interior designers and interior brands registered on HeyBuddy list their services. We put the two in touch by sharing their contact details, and we may help arrange a call, a home visit or a visit to an experience centre.

We are not an interior designer or contractor, we do not carry out design or execution work, and we do not act as the agent of either side. HeyBuddy is an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000.

Eligibility and your account

You must be at least 18 years old and able to enter into a contract under Indian law. You agree to give accurate details, including a phone number that is your own, and to keep them up to date. We verify your number by a one-time password or a similar method; anything done after that verification is treated as done by you.

Consent to be contacted

When you submit an enquiry, verify your phone number or otherwise share your contact details on HeyBuddy, you ask us to get in touch about your requirement. You expressly consent to HeyBuddy, and the interior designers and brands we match you with, contacting you by phone call (including automated or AI-assisted calls), SMS, WhatsApp and email about your enquiry and related HeyBuddy services.

This consent applies even if your number is registered on the National Do Not Call / DND (NCPR) registry, and such contact will not be treated as unsolicited commercial communication. Calls may be recorded for quality, training and record-keeping.

You can withdraw this consent at any time: tell the person or assistant who calls you, reply STOP on WhatsApp, or email admin@heybuddy.chat. We will then stop contacting you, except for messages needed to complete something you have already asked for. Withdrawing consent does not affect contact made before you withdrew it.

Sharing phone numbers

Sharing contact details is how HeyBuddy works. When you are a homeowner, we share your name, phone number and requirement with a limited number of interior designers and brands relevant to your home, and we may share a designer’s name and phone number with you. When you are a designer, we share your contact details with the homeowners whose enquiries we match to you.

A number you receive through HeyBuddy may be used only to discuss that enquiry. It may not be sold, passed on or added to any other list. How we handle personal information is described in the Privacy Policy.

Designers registered on HeyBuddy

Designers and brands register on HeyBuddy as independent businesses. They are not our employees, agents or partners. A designer’s registration, profile, rating or badge, or our suggesting a designer to you, is not a guarantee of their work, qualifications, licences, finances or conduct. Any check we make when a designer registers is limited. Please satisfy yourself about a designer, for example by looking at past work, speaking to past clients and reading the written quotation, before you engage them.

Deals are between the homeowner and the designer

Any agreement for design, supply or execution is made directly between the homeowner and the designer. HeyBuddy is not a party to it. Scope, price, payment terms, timelines, materials, warranty and after-sales service are whatever the two of you agree, and payments for that work are a matter between you.

HeyBuddy does not supervise or control the work and holds no responsibility for its quality, completion, delays, defects, cost overruns, payments or refunds, for any loss or damage arising from it, or for anything a designer or homeowner says or does. You agree that HeyBuddy has no control over the work a designer does for you and, to the maximum extent the law allows, you waive any right to bring a claim against HeyBuddy for anything relating to or arising from a designer’s services. Any such claim is against the designer.

Any dispute about the work is between the homeowner and the designer. We may, at our discretion, try to help the two sides talk, but we are not obliged to, and doing so does not make us responsible for the outcome. When we arrange a call, a home visit or a visit to an experience centre, our role is only to coordinate it; we do not guarantee any quotation, outcome or deal.

These Terms prevail over anything to the contrary said or written by a HeyBuddy representative or assistant, on a call or in a message.

If you are a designer

When you register on HeyBuddy, or receive a homeowner’s details from us, you agree that:

• your agreement with each homeowner is between you and the homeowner alone, and HeyBuddy is not a party to it;
• you are solely responsible for your design, materials, execution, timelines, pricing, payments, warranties and conduct, and for complying with every law that applies to your work;
• you will indemnify HeyBuddy, its directors and employees against every claim, loss, penalty, cost and legal fee, including any amount a court, consumer commission or authority orders HeyBuddy to pay, that arises from your work or services, your dealings with a homeowner, or your breach of these Terms;
• if a homeowner complains to HeyBuddy about you, you will respond to us within 3 business days and work with the homeowner to resolve it;
• you will not tell a homeowner that HeyBuddy guarantees, supervises or is responsible for your work;
• you waive any right to bring a claim against HeyBuddy over your dealings with a homeowner, including a homeowner who does not pay you, cancels, or disputes your work.

These apply in addition to any lead pack terms or partner agreement you accept with HeyBuddy.

Using HeyBuddy

You agree to provide accurate information, to use the service lawfully, and not to misuse designer contact details or listings. Listings, ratings and pricing are provided for information and may change.

You must not post, upload or share anything on HeyBuddy that:

• belongs to someone else and that you have no right to share;
• is defamatory, obscene, pornographic, paedophilic, invasive of another person’s privacy, harassing, or insulting or hateful on the basis of gender, religion, caste or race;
• is harmful to children;
• infringes a patent, trademark, copyright or other proprietary right;
• deceives or misleads about where it came from, or knowingly presents false or misleading information as fact;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries, or public order;
• contains a virus or any code meant to disrupt or damage a computer resource; or
• breaks any law in force.

We may remove such content and suspend the account that posted it.

Your designs

What you upload stays yours. Your floor plan, your photographs, your answers and the designs HeyBuddy’s AI generates from them are private to your account by default. We do not publish them, and we do not show them to designers unless you send them a brief.

If you choose to feature your home — by ticking “Feature my home on HeyBuddy” in the design flow, or by tapping the link in our invitation email — you grant HeyBuddy a non-exclusive, worldwide, royalty-free licence to display the floor plan you uploaded and the designs generated from it on heybuddy.chat and in material about the service. That licence covers those images and the design details shown with them (city, home size, style, room areas, palette, finishes and the indicative cost), and nothing else: we never publish your name, phone number, email, society, building, flat number, address or pin code.

The licence is revocable. Untick the switch in your design, or use the removal link in any email from us, and we take the page down and delete the published copies of those images, normally within a day. Copies already cached by search engines or saved by other people are outside our control. Featuring your home is entirely optional, is never required to use any part of the service, and costs or earns you nothing.

Only an account with a verified phone number can grant this licence. Designs created before you verify a number cannot be published, because there is nobody who could have consented to it.

Estimates, listings and AI output

Cost estimates, designer listings, ratings, images and AI-generated designs are indicative and for information only. They are not a quotation, a professional drawing or a promise of a result. The final scope, price and timeline are whatever you agree in writing with the designer you engage.

Paid features

Most of HeyBuddy is free for homeowners. Where a feature is paid, the price is shown before you pay, and any refund follows the terms shown at the time of purchase.

Quality checks and milestone tracking

Material quality checks (QC) and milestone tracking are paid services. HeyBuddy provides them only to homeowners who buy them from us, for the project and scope stated at the time of purchase. A homeowner who has not paid for them does not receive them, and nothing on HeyBuddy should be read as a promise that we check materials or track work on their project.

Where you have bought them, our responsibility is limited to carrying out the checks and keeping the milestone record described at purchase. A check reports what we observed at the time. It is not a guarantee of the designer’s work, and it does not make HeyBuddy a party to your agreement with the designer or responsible for the quality, completion, timelines or cost of the work. Our total liability for these services is limited to the fee you paid us for them.

Intellectual property

The HeyBuddy name, logo, website, software and content belong to HeyBuddy or its licensors. You may use the service for your own home project; you may not copy, scrape, resell or build a competing service from it.

Disclaimers & liability

The service is provided “as is”. We do not guarantee the quality, timelines or outcomes of any designer engagement. To the maximum extent permitted by law, HeyBuddy is not liable for disputes or losses arising from your dealings with a designer.

To the maximum extent permitted by law, HeyBuddy is not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, business, data or goodwill, arising from your use of the service, even if we were told it was possible.

In every case, HeyBuddy’s total liability to you, for all claims taken together, is limited to the amount you paid HeyBuddy, if any, for the service the claim relates to. Most homeowners pay HeyBuddy nothing. This limit does not reduce any refund that the terms of a purchase expressly give you.

Indemnity

You agree to compensate HeyBuddy for any loss or claim that arises from your breach of these Terms, your misuse of the service, or information you gave that was false or was not yours to give.

Suspension and termination

We may suspend or end access for anyone who misuses the service or breaks these Terms. You may stop using HeyBuddy at any time and may ask us to delete your account.

Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version; continuing to use HeyBuddy after a change means you accept it.

Governing law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Noida (Gautam Buddh Nagar), Uttar Pradesh.

Grievance Officer

Complaints about the service, about anything posted on HeyBuddy, or about a breach of these Terms can be sent to our Grievance Officer, appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:

Vivek Kumar, Grievance Officer
Harikalp AI Labs Pvt Ltd, Noida, Uttar Pradesh
Email: vivek1706@gmail.com

We acknowledge a complaint within 24 hours and resolve it within 15 days of receiving it.

Contact

Questions, or a request to stop being contacted? Email admin@heybuddy.chat.